Bernhard Hauser

CEO and Co-founder of oratio. I'm interested in mobile messaging, digital content and chatbots 🤖 Also known as @_Bernhard

Last night, Facebook announced at the F8 conference in Fort Mason, SF that the company will give every business on the planet the opportunity to leverage Facebook Messenger as a channel for customer service, product discovery and sales. Why Mobile Messengers are so important Using a mobile first channel such as Facebook Messenger is truly a completely new way of interacting with customers. In a time, when more than 65% of the US smartphone users are downloading an average of 0 (zero!) apps per month, existing applications will become more important. People are downloading fewer apps and bots within messengers…

We updated the numbers from our previous article from Q4 2015 which some surprising news. WhatsApp is the first messenger to hit the mark of 1 billion monthly active users. This is in fact a positive indicator for messengers in general, as we can see that the overall usage of messengers is rising worldwide. Telegram als hit an important benchmark: 100 million monthly active users. This too is a strong indicator for the rise of mobile messaging and it's benefits not only of sending and receiving messages, but also of third party integrations, chat bots and – of course – gifs. WhatsApp…

Offering customer support over WhatsApp is a completely new way of getting in touch with your users through a channel they already use and love! Most communication between businesses and customers is happening today through email or live chats on websites. However, mobile messengers such as WhatsApp offer a variety of advantages for business usage: WhatsApp is very fast & personalA message through WhatsApp is more important than any other email WhatsApp is mobile firstReach your customers wherever the are WhatsApp is already used by your customersIt's is the largest messenger worldwide with more than one billion active users every…

In our first interview, we talked to Nathanaël "Nate" Khodl, the creator of Paquebot.io - the most advanced Telegram bot platform. Paquebot.io is supported by 200 Labs which was in recent news after Google supposedly tried buying the company for it's new messaging service. As Telegram's bot platform is becoming increasingly popular for extending the messengers functionality, more and more platforms are emerging to help users creating custom bots, Paquebot.io is such a platform. What is Paquebot exactly and how did you come up with the idea? Nate: Paquebot is a platform that allows anybody to create…

In this step-by-step tutorial we will show you how easily you can set up customer service for your online business that uses mobile messengers such as WhatsApp, Facebook Messenger and Telegram Messenger for customer communication. Why mobile messengers? In recent years, mobile messengers have become one of the most important communication tools for mobile users, especially for conversations between friends and family. But it turns out that if you want to get in touch with an online business, you still have to use emails and live chats embedded in websites. But, why? Being available on messengers as a business builds…

Some users at AndroidAuthority noticed earlier today that Facebook Messenger has a hidden feature embedded in its source code: A fully functional chess game! Start a new game with any friend on Facebook by typing @fbchess play and control the pieces by using simple commands such as @fbchess Pe4 to send a pawn to field e4. The user experience could definitely be improved by touching and moving the pieces instead of using commands, but playing chess within Facebook Messenger is definitely a nice way of getting in touch with old friends again, right? Read more Facebook Messenger releases first Chat…

Mark Zuckerberg announced today on Facebook that WhatsApp has now 1 billion monthly active users (MAU), after WhatsApp founder Jan Koum originally wanted to announce at the DLD conference in Munich the reach of this goal. WhatsApp is now the largest mobile messenger network by numbers and now in search of a viable business model, as Zuckerberg and Koum mentioned. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.3"; fjs.parentNode.insertBefore(…

The well-known app for snapping short videos, Snapchat, has leaked new features which highlight that the US startup is currently working on an enhanced chat experience, stickers and calling features – similar to messengers such as WeChat, LINE, Telegram, WhatsApp and Facebook Messenger. The leaked screenshots from Snapprefs show new features like an upcoming support for sticker sets, live audio and a stronger focus on text chats. The team uncovered the code from Snapchat's Android version only for a short period of time, but were able to take screenshots. With an estimated 200 million monthly active users (MAU), the app is…

New screenshots from an unreleased WhatsApp Beta version have been leaked, which show two upcoming features: Sharing account info with Facebook and advanced encryption settings. As pointed out by reddit user caschy, these features have been discovered in WhatsApp's Beta version 2.12.411, but apparently these changes are not visible to all users who have this version installed. However, some other users pointed out that these screenshots might be fake. Yet more screenshots appeared on Google+ which indicates these features really exist and will be available soon. But what data is shared with Facebook? WhatsApp claims on their official…