David Pichsenmeister

Co-Founder of oratio, chatbot evangelist, known as @3x14159265 on the internet. Bringing messaging and eCommerce to the next level 🚀

AI and NLU (Natural Language Understanding) is evolving quickly and made quite some progress over the last couple of years. Still, it seems that we are not there yet to provide fully automated support via chatbots. Therefore a human intersection is necessary for every successful customer care bot. There are many different ways how humans and bots can work together to increase the performance of every customer service team. These are just four ways how human operators can successfully work together with bots in a clear and more or less seemingless way: 1. Upfront choice This is the most basic…

We updated the numbers from our previous article from Q2 2016. Some numbers haven't changed since some networks are very reserverd with giving out new numbers. Anyway we are trying to get the most accurate numbers from the web. Messenger is the second messenger to hit the mark of 1 billion monthly active users. This is in fact a positive indicator for messengers in general, as we can see that the overall usage of messengers is rising worldwide. Viber announced Pubic Accounts and joined platforms like Messenger, WeChat, Telegram, Kik and others in the Bots space. WhatsApp Info: WhatsApp is…

When it comes to eCommerce and pushing mobile sales, there have been two trends that companies heavily pursued in recent years, mobile-optimized websites and apps. Little did they know that exactly these trends will not be enough to succeed in the long run. Countless online businesses around the globe are relying on mobile optimized websites as their main channel to serve mobile users, but due to the quick emergence of more UX-friendly mobile eCommerce (“mCommerce”) technologies, mobile optimized website are simply not enough nowadays. Mobile websites are just not good enough for real mCommerce At some point, businesses felt it…

We updated the numbers from our previous article from Q1 2016. Some numbers haven't changed since some networks are very reserverd with giving out new numbers. Anyway we are trying to get the most accurate numbers from the web. WhatsApp is the first messenger to hit the mark of 1 billion monthly active users. This is in fact a positive indicator for messengers in general, as we can see that the overall usage of messengers is rising worldwide. WhatsApp Info: WhatsApp, bought be Facebook in 2014, is still the most popular messenger worldwide. Website: whatsapp.com Monthly active users: 1+…

Chatbots are changing the way we interact with services and have already been labelled as the “new apps”. They could be the future of communication and the beginning of a new era of the internet. WeChat has already shown how to build a truly mobile platform rather than just a mobile app. They used payment as a portal and are pioneers of the “app within an app” model. Other messenger platforms like Facebook Messenger, Skype, Telegram, Line, Slack or HipChat are competing to become the “WeChat of the West”. We put together a slidedeck, featuring the most important key aspects…

Yesterday Facebook released its new Messenger Platform at the F8 conference in Fort Mason, San Francisco. A lot of new cool stuff is coming, but some of the features are already known from other messenger networks. We looked into new features of Messenger and compared them to similar features of Telegram, Kik and LINE. Introducing Messenger (QR) Codes A few days before the F8 David Marcus, Head of Messenger, already announced the new Messenger QR codes and the new m.me/3x14159265 URLs which will be available for people and businesses. This enables people to quickly start a new conversation…

Messengers exist since the Internet is accessible for consumers. While web chats like ICQ and IRC where quite popular in the early days, mobile messengers are now just starting to take off more than ever. To elaborate why it's so necessary for messengers to be available cross-platform, let's take a short look into computer history: Time-shared computing 😞⏲ The first commercially available computers were not only huge, but also very expensive. Some of the first machines were as big as a football field. Therefore, companies couldn't afford a computer for every employee and task within a company. Sharing computational time on…

Today we are excited to announce the launch of our first open source project TelegramLogin. TelegramLogin enables web services to authenticate users via Telegram Messenger. TelegramLogin gives the user full control TelegramLogin can be used for web services to offer users a convenient way of signing in with their existing Telegram account — like other platforms such as Google, Facebook, Twitter and many more already offer. Built on Telegram's Bot platform TelegramLogin is build on top of Telegram's Bot platform, therefore only data which can be retrieved via the Bot API is sent to the web service. With the current…

Yesterday, Edward Snowden posted concerns about Telegram's default security on Twitter: I respect @durov, but Ptacek is right: @telegram's defaults are dangerous. Without a major update, it's unsafe. https://t.co/pbBt2rHr5x— Edward Snowden (@Snowden) December 19, 2015 triggered by Thomas Ptacek's tweet, who said that Telegram stores messages on their servers in plaintext: By default Telegram stores the PLAINTEXT of EVERY MESSAGE every user has ever sent or received on THEIR SERVER.— Thomas H. Ptacek (@tqbf) December 19, 2015 How Telegram's cloud security actually works In Telegram there are two kinds of chats,…