Goksin Saygin

Marketing Intern @ oratio

One of chatbots most useful functions is serving as a customer service tool. Building the perfect chatbot for that task is not that easy if you don't have any experience in customer service on messenger platforms. So, if you have decided to improve your customer service with the power of chatbots, here are a few things to get right to ensure you are providing the best service .​ 1- Response time Response time is everything in customer service. Frankly, no one wants to wait too long to have their problems solved. So, communicating quickly is every customer’s dream. Also, Facebook…

How many apps do you have on your mobile phone and how many of them do you really use in your daily life? We all have loads of apps and let’s admit: Most of them are not used more than once or twice. Then we do monthly clear out to make space and delete some of them. We can divide those apps in three: ones that we really use, ones we use sometimes then delete, but then suddenly we need it and install it again! And ones we never actually use but we thought that “It’s a really…

The term conversational commerce was first coined by Chris Messina earlier this year. It means you can communicate with bots, real humans or a hybrid of these two for your daily tasks when you are in your messaging comfort zones such as WhatsApp, Facebook Messenger or Telegram. Below is a quick comparison of the different messaging platforms available to utilize conversational commerce. Telegram Telegram Messenger is usually known for its security policy. You don’t have to be worried about your private conversations if you use it, as chats are encrypted and self-destroying if you want to. They do not…