Lisa-Marie Fassl

Key Account Manager at orat.io. I'm interested in digital businesses, customer experience and delicious food!

We are brought up with one ultimate life goal: being happy. Our mom wants us to be happy. Our best friends want us to be happy. Therefore, we want to be happy. And we spend billions of dollars trying to reach this goal of everlasting happiness. (Fun fact: It’s scientifically proven that chocolate makes us happy. Just saying.) But what if someone interrupts us on our way to becoming the happiest person on planet? Someone called our customer? Your Customer aka the Ultimate Happiness Killer As mentioned in my last post, customers are supposed to suck. And trust me,…

TL;DR We all build a product, the one way or the other. And sometimes customer feedback can be really harsh. Therefore we put together a short list of 6 points showing you how to get better at receiving customer feedback. Let’s be honest: Sometimes customers really suck. A lot. We as companies put all our energy and effort into our products, work days and nights trying to solve our customer’s pains. And for what? To receive annoying mails or calls, bad reviews on app stores or even shitstorms on social media. But being pissed off shows that…