News

Bot Trends 2017

Chatbots or Bots are the new big thing in Social Media and quickly changing the way we interact with services and businesses. Bots are lightweight apps which live within messengers such as WhatsApp, Facebook Messenger, WeChat, Kik, Viber, LINE, Telegram and other messaging apps. On the other hand chatbots are aiming to provide a fully conversational and human language like interfaces either powered by voice or text. Both can be powered by AI, by human assistance or rule based decision trees.
This is a full report on today's messaging growth and an in-depth look on trends in messaging apps, AI, conversational interfaces and how humans will work together with AI in the future, covering the following topics:

  1. Global Messaging Trends - Messengers have surpassed traditional Social Media and already one of the most used apps on Smartphones

  2. Global Bot Trends - Distribution channels are shifting from Apps to lightweight apps built on top of existing platforms

  3. Conversational Interface - Natural language and Voice is gaining more and more popularity through latest enhancements in AI and machine learning, as for example with Amazon Alexa, Siri or Google Home

  4. Structured Input and Webviews - Predefined templates and micro websites giving developers the opportunity to build app like experiences on top of messaging apps

  5. Canonical Interfaces - Existing use cases and channels will be transferred to streamlined and comprehensive experiences

  6. Group Messaging - Adding bots to groups or interacting with them on the fly in existing conversations will open up completely new experiences for users

  7. Human Supervision - Bots and AI can assist humans in different ways, especially traditional customer care agents are transitioning into a new role, supervising chat bots

  8. Bot Discovery - Discovery options on different messaging networks