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How to add a Conversation Menu to your messaging channel

Messengers have come a long way. What started as a simple chat solution turned into the primary communication channel of a generation. Now, we are on the verge of the next messenger revolution with the introduction of chatbots and new possibilities like Conversation Menus.

A Conversation Menu (or also called persistent menu) contains top-level actions that users can interact with at any point. Meaning, it’s a menu within your messaging channel similar that users can click and can get certain information from or trigger certain actions.

Why you should set up a Conversation Menu for your business

Conversation Menus are a real game changer. They will turn your communication channel into an information hub, you can call it Website 2.0. Customers can access your website, landing pages, FAQ’s and more directly from the messaging app.

Imagine that your customer won’t have to leave the application anymore to order your product or service. With fewer touchpoints and a direct contact to the support team, you can be sure that your sales will skyrocket.

This is how the Conversation Menu will look like for your customers once they engage with your messaging channel. In total, you can set up to 5 menu points. Please note that the design may vary from messenger to messenger.

How to add a Conversation Menu to your messaging channel

Human Takeover

Switch from automated to personal customer communication by adding a Human Takeover option. There’s a reason why people contact the customer support and that’s talking to an actual human being.

To set a support Conversation Menu you will have to set a Takeover Message first. You can do this in Configure > AI Rules. Check out this guide on How to setup Automate for your oratio account for more detailed information.

Next, go to Configure > Conversation Menu and start building your customer contact button by choosing Takeover from the first drop down menu. Then type in your call to action in the second field and select takeover_response in the last field.

Congratulations, you have successfully added a support contact option to your messaging channel.

Website URLs

Provide more information by adding your website URL or link your customers directly to your landing pages. This is a great way to keep your customers engaged with your business.

First, go to Configure > Conversation Menu and start setting a website by choosing URL from the first drop down menu. Then type in your call to action in the second field and paste in your URL into the last field.

Congratulations, you have successfully added a website URL to your messaging channel.

Responses

Add responses that you have already saved in Knowledge Base to answer common customer questions. This will save your support team and customers valuable time.

First, go to Configure > Conversation Menu and start setting a quick reply by choosing Response from the first drop down menu. Then type in your call to action in the second field and choose a response from your Knowledge Base in the last field.

Congratulations, you have successfully added a quick response to your messaging channel.