Bots

How many apps do you have on your mobile phone and how many of them do you really use in your daily life? We all have loads of apps and let’s admit: Most of them are not used more than once or twice. Then we do monthly clear out to make space and delete some of them. We can divide those apps in three: ones that we really use, ones we use sometimes then delete, but then suddenly we need it and install it again! And ones we never actually use but we thought that “It’s a really…

Are chatbots just a 'hype' that will soon be forgotten? Have we hit the peak in chatbot popularity? Which markets do they have the most potential to flourish? These are the questions on the minds of those interested in the new found momentum of chatbots, but realistically no one can answer them for sure. We cannot predict the future, but the results from a survey we carried out can gauge the predictions of those closest to the subject. Who participated in the survey? The majority of respondents of the survey build bots and make money from them (62%), the other…

Chatbots are changing the way we interact with services and have already been labelled as the “new apps”. They could be the future of communication and the beginning of a new era of the internet. WeChat has already shown how to build a truly mobile platform rather than just a mobile app. They used payment as a portal and are pioneers of the “app within an app” model. Other messenger platforms like Facebook Messenger, Skype, Telegram, Line, Slack or HipChat are competing to become the “WeChat of the West”. We put together a slidedeck, featuring the most important key aspects…

You already know that bots are one of the hottest topics since mobile apps. That’s already clear. With major announcements from Google, Facebook, Microsoft, and Amazon, the bot craze has grown dramatically over just a few months. But one question that is being discussed in boardrooms, amongst makers in Slack channels and in Facebook groups around the web is this… How will these things make money? Well, that’s exactly what I’m going to dive into with today’s blog post. Because over the last couple months, the team and I have been up to something that leverages…

I was going through a lot of approved bots for Messenger Platform recently. There are several things that I wanted to highlight. Onboarding There are two must have features: greeting text and null-state CTA. Every good bot should have them. The message that you send on the button click should provide an explanation of what your bot does and give some clear options (ideally via buttons). Value Value. Bots have very limited UI by nature. Trying to stuff a single bot with a lot of things doesn't work well. A good bot focuses on a single utility function, clear value…

If there are over 10,000 new bots being developed with many gaining Facebook's approval everyday. Where are they? Discovery of current chatbots is a common issue facing both developers and users. Chatbots will be preferred to apps but discovery is currently difficult Chatbots are awesome, no doubt about it. If you are yet to be convinced, read this. But unlike apps, unless you read an article or are a genuine follower of a company that has built a bot, you have no real way of discovering the new chatbots available. How could this be solved? Apps have play and…

Since (chat)bots are quite a new thing (and still quite underrated), here a few thoughts why I think this is one of the key shifts in the last few years: Reach 🎨 900+m active people on Facebook Messenger 700+m active people on WeChat 200+m active people on Line app 200+m active people on Kik 100+m active people on Telegram All of the above platforms just recently (weeks) either launched the ability to chat with bots (not only humans) or updated their platform to add more functionality and use cases. This is still brand new, only…

Last night, Facebook announced at the F8 conference in Fort Mason, SF that the company will give every business on the planet the opportunity to leverage Facebook Messenger as a channel for customer service, product discovery and sales. Why Mobile Messengers are so important Using a mobile first channel such as Facebook Messenger is truly a completely new way of interacting with customers. In a time, when more than 65% of the US smartphone users are downloading an average of 0 (zero!) apps per month, existing applications will become more important. People are downloading fewer apps and bots within messengers…

Yesterday Facebook released its new Messenger Platform at the F8 conference in Fort Mason, San Francisco. A lot of new cool stuff is coming, but some of the features are already known from other messenger networks. We looked into new features of Messenger and compared them to similar features of Telegram, Kik and LINE. Introducing Messenger (QR) Codes A few days before the F8 David Marcus, Head of Messenger, already announced the new Messenger QR codes and the new m.me/3x14159265 URLs which will be available for people and businesses. This enables people to quickly start a new conversation…