Messenger

I was going through a lot of approved bots for Messenger Platform recently. There are several things that I wanted to highlight. Onboarding There are two must have features: greeting text and null-state CTA. Every good bot should have them. The message that you send on the button click should provide an explanation of what your bot does and give some clear options (ideally via buttons). Value Value. Bots have very limited UI by nature. Trying to stuff a single bot with a lot of things doesn't work well. A good bot focuses on a single utility function, clear value…

Last night, Facebook announced at the F8 conference in Fort Mason, SF that the company will give every business on the planet the opportunity to leverage Facebook Messenger as a channel for customer service, product discovery and sales. Why Mobile Messengers are so important Using a mobile first channel such as Facebook Messenger is truly a completely new way of interacting with customers. In a time, when more than 65% of the US smartphone users are downloading an average of 0 (zero!) apps per month, existing applications will become more important. People are downloading fewer apps and bots within messengers…

Yesterday Facebook released its new Messenger Platform at the F8 conference in Fort Mason, San Francisco. A lot of new cool stuff is coming, but some of the features are already known from other messenger networks. We looked into new features of Messenger and compared them to similar features of Telegram, Kik and LINE. Introducing Messenger (QR) Codes A few days before the F8 David Marcus, Head of Messenger, already announced the new Messenger QR codes and the new m.me/3x14159265 URLs which will be available for people and businesses. This enables people to quickly start a new conversation…

Some users at AndroidAuthority noticed earlier today that Facebook Messenger has a hidden feature embedded in its source code: A fully functional chess game! Start a new game with any friend on Facebook by typing @fbchess play and control the pieces by using simple commands such as @fbchess Pe4 to send a pawn to field e4. The user experience could definitely be improved by touching and moving the pieces instead of using commands, but playing chess within Facebook Messenger is definitely a nice way of getting in touch with old friends again, right? Read more Facebook Messenger releases first Chat…

Disney released today in cooperation with Facebook Messenger an intelligent, AI-powered chat bot. Users can chat with a Miss Piggy character through Facebook Messenger and have a simple conversation. Bots create an exciting user experience Disney teamed up with Imperson, a company that creates chat bots from fictional characters like Tony Stark or — in this case — Miss Piggy from The Muppet Show. User can either visit her Facebook Page or use Facebook Messenger to have a conversation with her. Chat bots create a significant new way of brand engagement, specifically when it comes to brand-to-person conversations, as Eyal…

Right in time for the holiday season, Facebook released a new version of it's Messenger with new group features and custom emoji responses. These features are aiming to make Facebook Messenger more personal. Respond with emojis: 💩 instead of 👍 The Like button in Facebook Messenger is a popular feature for unawkardly ending a conversation with a friend. How? Instead of responding with a text, you simply hit the Like button and the conversation is over. However, this button can now be customized and allows the usage of a small set of pre-defined emojis! You can set your custom emoji response by…