Case Studies

Read more about how oratio can help your business to become a truly customer centric compnany by understanding how our customers use oratio

Company: Flight Centre

  • Travel
  • Customer service
  • United Arab Emirates
  • 5 - 10 members

oratio has enabled Flight Centre to talk to our customers on the platform that they want to communicate with us in.

Introducing messaging through oratio's platform has enabled us to communicate quickly and effectively with our customers and the easy to use interface allows our travel consultants to manage their client files to optimise sales conversion.

The ability to share travel documents online has also facilitated ease of booking as we can easily share images of hotels or travel documents with our clients through oratio. It's hard to imagine our business without oratio.

The popular online travel booking company »Flight Centre« is using oratio to serve selected customers in the United Arab Emirates through channels they love and are already use on a daily basis! By having a personal agent available, »Flight Centre« can guide their customers effectively through the sales process and close deals quickly.

Company: Danone (Aptaclub)

  • Nutrition
  • Customer service for young mothers
  • United Kingdom & Ireland
  • 20+ members

»Danone« truly understands that having a close relationship with your customers is an essential factor when it comes to an excellent pre and post sales experience.

After establishing email-based customer support targeted at young mothers, »Danone« experimented with real-time communication made possible through live chats embedded on their website. After positive results of being available through chat-based applications, the only logic way forward was to be available on messaging applications their target audience is already using on a daily basis: mobile messengers.

»Aptaclub« – a brand by Danone – is a pioneer in using mobile communication based on messengers for offering a completely new and positive experience for their customers.

Company: Panserve

  • Betting & Gambling
  • Customer service for mobile clients
  • Worldwide
  • 20+ members

We love oratio as it provides us the ability to support our customers through all the most popular messaging apps from one dashboard.

This has provided us a first mover advantage in the industry and further allows us to provide a quick and easy solution to any customer queries.

We really like the ability to see which individual messenger networks our customers have contacted us through.

One of Europe's most successful online gambling companies is relying on oratio to handle the full spectrum of inquiries from mobile customers through all channels oratio offers on the platform. Having the whole customer service team available on oratio is an essential factor in being a customer centric company, only a conversation away.

»Panserve« realized that being available on messengers is essential to form a close bond with their customer base through quick and efficient interactions.

With oratio, it's easy to connect with your customers on messengers

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